Terms of service

This website is operated by KOKO CHA

Throughout the site, the terms “we,” “us,” and “our” refer to KOKO CHA. KOKO CHA offers this website, including all information, tools, and services available through the site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions, you may not access the site or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the store shall also be subject to these Terms. We reserve the right to update or modify these Terms at any time by posting changes to this page. Continued use of the website following any updates constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

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SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products or services for any unlawful or unauthorized purpose, nor violate any applicable laws, including copyright laws.

You must not transmit any malicious code, viruses, or destructive content. Any violation of these Terms may result in immediate termination of services.

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SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Content submitted by you (excluding payment information) may be transferred unencrypted across various networks and adapted to technical requirements. Credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from KOKO CHA.

Headings are provided for convenience only and do not affect interpretation.

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SECTION 3 — INFORMATION ACCURACY

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Content is provided for general information only and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify site content at any time without obligation to update information. You agree it is your responsibility to monitor changes.

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SECTION 4 — SERVICE & PRICE MODIFICATIONS

Product prices are subject to change without notice.

We may modify or discontinue the Service (or any part of it) at any time without notice and are not liable for such changes.

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SECTION 5 — PRODUCTS & SERVICES

Certain products may be available exclusively online and in limited quantities. Returns and exchanges are governed by our Refund Policy.

We make every effort to display products accurately but cannot guarantee color accuracy on all devices.

We reserve the right to limit sales by person, region, or jurisdiction and to discontinue any product at any time. We do not guarantee that products or services will meet expectations or that errors will be corrected.

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SECTION 6 — BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order and may limit quantities per customer, household, or order.

You agree to provide accurate and up-to-date account and billing information so we can complete transactions and contact you if necessary.

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SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties or endorsements. Use of such tools is at your own risk.

Future tools or services will also be subject to these Terms.

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SECTION 8 — THIRD-PARTY LINKS

Our site may contain links to third-party websites. We are not responsible for their content, accuracy, or transactions. Please review third-party policies before engaging.

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SECTION 9 — USER FEEDBACK & SUBMISSIONS

Any feedback, suggestions, or submissions you provide may be used by KOKO CHA without restriction or compensation.

You agree your submissions will not violate third-party rights or contain unlawful or harmful material. You are solely responsible for the content you submit.

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SECTION 10 — PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

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SECTION 11 — ERRORS & OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate, even after submission.

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SECTION 12 — PROHIBITED USES

You may not use the site or content for unlawful, abusive, discriminatory, misleading, or malicious purposes, including violating intellectual property rights or interfering with security features. Violations may result in termination of access.

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SECTION 13 — MOBILE TERMS

By subscribing to KOKO CHA SMS messaging, you consent to receive recurring text messages, including order updates and promotional messages. Consent is not required for purchase.

Message and data rates may apply. You may opt out at any time by texting STOP. For help, text HELP or email hello@kokocha.com.

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SECTION 14 — DISCLAIMER & LIMITATION OF LIABILITY

All services and products are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free service.

To the fullest extent permitted by law, KOKO CHA shall not be liable for any direct or indirect damages arising from use of the Service or products.

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SECTION 15 — INDEMNIFICATION

You agree to indemnify and hold harmless KOKO CHA and its affiliates from any claims arising from your breach of these Terms or violation of laws or third-party rights.

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SECTION 16 — SEVERABILITY

If any provision is found unenforceable, the remaining provisions shall remain valid.

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SECTION 17 — TERMINATION

These Terms remain effective unless terminated by you or KOKO CHA. We may terminate access at any time if Terms are violated.

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SECTION 18 — ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and KOKO CHA and supersede prior agreements.

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SECTION 19 — GOVERNING LAW

These Terms are governed by the laws of the United States.

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SECTION 20 — CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site constitutes acceptance of changes.

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SECTION 21 — CONTACT

Questions about these Terms may be sent to:

KOKO CHA
📧 hello@kokocha.com